Returns, Refund and Cancellation Policy

My Safety Gear

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

Unwanted Goods
Please return goods unused and in original packaging in perfect condition for resale within 28 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

We cannot exchange /refund personalised goods unless they are faulty.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods
If any of the goods are faulty please contact us via phone or email so that we can issue a returns note. Items may have to be returned to the supplier for inspection before a refund /exchange can be issued. We will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Will any return costs be refunded?
If you return something because of an error on our part or because it is defective, we will refund any charges incurred in returning the item to us up to 2nd class postage only.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?
We action all refunds the same day we receive the goods back and it can take up to 5 working days for the refund to show on you card.

Please note your statutory rights are not affected.

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Contact My Safety Gear today for all the information you need!